Cisco Cisco Unified Contact Center Management Portal 8.5 User Guide
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User Manual for Cisco Unified Contact Center Management Portal Release 7.1(3)
Enhanced HTML Renderer Click this icon to display
the report in HTML format
the report in HTML format
2. Before the report can be displayed select the parameters that apply
to the selected report. These help you control how the report is
displayed, the report format, and how to search through the report
data. Options include the following:
displayed, the report format, and how to search through the report
data. Options include the following:
Parameter Set The parameter set to view the audit report
for. Some audit reports require parameter sets based on
certain resource types. In these cases the resource type
(such as Tenant) will be shown instead The default
<new> must be changed to a parameter set before you can
run the report
for. Some audit reports require parameter sets based on
certain resource types. In these cases the resource type
(such as Tenant) will be shown instead The default
<new> must be changed to a parameter set before you can
run the report
Show only exceptions If you check the Yes radio button,
only items outside the report's exception thresholds will be
shown, and it will be necessary to set exception thresholds
to see any data at all
only items outside the report's exception thresholds will be
shown, and it will be necessary to set exception thresholds
to see any data at all
Header Text Set a subtitle to be displayed under the main
report title. This should explain the purpose of the report,
for example 'Successful provisioning operations'
report title. This should explain the purpose of the report,
for example 'Successful provisioning operations'
Date/Time From/To The time periods that this report
shows data for. You can choose to either set specific dates
(Absolute) or set the date to Yesterday, Last Week and so
on (Relative)
shows data for. You can choose to either set specific dates
(Absolute) or set the date to Yesterday, Last Week and so
on (Relative)
Sort On Select what field the report is to be ordered by.
This should be the aspect of the report that interests you
most. For example, if you are most interested in which
provisioning operations have failed, you should sort the
report by Event Outcome, which will group the data into
Success and Failure within each resource type
This should be the aspect of the report that interests you
most. For example, if you are most interested in which
provisioning operations have failed, you should sort the
report by Event Outcome, which will group the data into
Success and Failure within each resource type
Sort Order Whether the field you chose to sort on is to be
displayed in alphabetical (Ascending) or reverse
alphabetical (Descending) order
displayed in alphabetical (Ascending) or reverse
alphabetical (Descending) order
The following options are available from the toolbar:
Edit Enables you to modify the report details (not the report contents).
For further information see the Edit a Report topic
For further information see the Edit a Report topic
Save Saves the changes you have made to the report's parameters
Save as Click to display the Enter details of the report to be saved
page. Then perform the following:
page. Then perform the following:
In the Name field enter a unique name for the new report
In the Question field enter a question which reflects the
report contents, such as 'How many provisioning
operations have failed?'
report contents, such as 'How many provisioning
operations have failed?'
Note Linking or Save as means that the new report version is
automatically linked back to the original report in the system