Cisco Cisco Unified Contact Center Management Portal 8.5 User Guide
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User Manual for Cisco Unified Contact Center Management Portal Release 7.1(3)
On the upper right of the Report Parameters panel, there is a double
arrow icon. Click this to remove the parameters section of the page.
This is useful if you have a large report and need the full screen to
display it
arrow icon. Click this to remove the parameters section of the page.
This is useful if you have a large report and need the full screen to
display it
You may also open the report by clicking Tools > View Reports, selecting
the folder in the tree which contains the report to be viewed, and selecting
the correct report from the list.
the folder in the tree which contains the report to be viewed, and selecting
the correct report from the list.
Note The Tools page can only be accessed by users who have been granted
Advanced Mode status. See the User Settings topic.
Manage Reports
Manage Reports
Report management involves moving reports within the Web Portal folder
tree. Reports can be moved individually or in bulk. System users with
sufficient security privileges can also edit multiple reports in one
operation.
tree. Reports can be moved individually or in bulk. System users with
sufficient security privileges can also edit multiple reports in one
operation.
To display the Reports section
1. Click the name of the report in your homepage. The View Report
page will be displayed
2. Select the folder in the tree which contains the required report. A
list of reports will be displayed for the selected customer/folder
3. Select the required report. The View Reports page will be
displayed
4. Select the required parameters
5. Click View Report. The report will be displayed
Alternatively, click Tools. The Tools page will be displayed. Click View
Reports. The View Reports page will be displayed. Then proceed as
above
Reports. The View Reports page will be displayed. Then proceed as
above
Note The Tools page can only be accessed by users who have been granted
Advanced Mode status. See the User Settings topic
To save a report, click Save.
To save a report as (into a specified location)
1. Click Save as. The Save Report As page will be displayed
2. Select a folder location for the new report to be saved in. Then
perform the following:
In the Name field enter a name for the new report
(parameter set)
(parameter set)
In the Sub Title field enter a simple question which
reflects the report contents and which is used as the
displayed title for the report. For example, 'How many
calls are queued?'
reflects the report contents and which is used as the
displayed title for the report. For example, 'How many
calls are queued?'
3. Click OK