Cisco Cisco Unified Contact Center Management Portal 8.5 User Guide
User Manual for Cisco Unified Contact Center Management Portal Release 7.1(3)
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Delete Removes the report from the system.
Thresholds Allows you to set thresholds for the report
Caution A report saved under a different name shares the same
references as the original and is therefore linked together in the
system. Deleting a report may result in all linked reports being
deleted
system. Deleting a report may result in all linked reports being
deleted
Click View Report. The following options become available:
If the report is too large to display on one page, it will be displayed
across multiple pages. You can enter the number of the required page
in the page number field or use the forward and backward navigation
buttons to locate the page you need
across multiple pages. You can enter the number of the required page
in the page number field or use the forward and backward navigation
buttons to locate the page you need
The displayed report can be resized on the screen. Select the report
size from the drop down list. 100% indicates that the report is
displayed at the size it would be if printed
size from the drop down list. 100% indicates that the report is
displayed at the size it would be if printed
The Search field is used to look for specific items within the report.
Enter the name or value you are looking for and click the Find button.
You will be taken to the first occurrence of the data you are looking
for. If the item occurs more than once, click the Next button to be
taken to the next occurrence
Enter the name or value you are looking for and click the Find button.
You will be taken to the first occurrence of the data you are looking
for. If the item occurs more than once, click the Next button to be
taken to the next occurrence
Select the format you wish to view the report in from the drop down
list. The following options are available:
list. The following options are available:
Hyper Text Markup Language (HTML) with Office
Web Components
Web Components
Extensible Markup Language (XML) The report is
displayed as pure XML script. This is useful if the report
data is to be imported into a different system and can also
be used with later versions of Microsoft Office to create
Excel spreadsheets or Access databases
displayed as pure XML script. This is useful if the report
data is to be imported into a different system and can also
be used with later versions of Microsoft Office to create
Excel spreadsheets or Access databases
Comma Separated Variable (CSV) The report is
displayed in a spreadsheet, with all data values separated
by a comma
displayed in a spreadsheet, with all data values separated
by a comma
Tagged Image File Format (TIFF) The report is saved
as an image and therefore cannot be edited
as an image and therefore cannot be edited
Acrobat Portable Document Format (PDF) This format
enables you to distribute and print the report on any
machine, provided the Adobe Acrobat reader software is
installed
enables you to distribute and print the report on any
machine, provided the Adobe Acrobat reader software is
installed
Web archive This option creates a stand alone HTML file
with the extension .mhtml
with the extension .mhtml
Excel The report is displayed in a Microsoft Excel
spreadsheet, which is useful if you wish to manipulate the
report values at a later date
spreadsheet, which is useful if you wish to manipulate the
report values at a later date
Click export to view the report in the selected format.
Click the Refresh icon to update the data displayed in the report.