Cisco Cisco Customer Voice Portal 8.0(1)

Use the buttons and menus in the Operations Console to navigate through the web pages. The
browser buttons are not supported.

The Operations Console provides access to the following operations:

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Troubleshooting - You can use Support Tools, which provides the ability to retrieve and
process trace logs from most components, plus the ability to set or reset trace levels on those
components.

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Health Monitoring - You can use any SNMP-standard monitoring tool to get a detailed
visual and tabular representation of the health of the solution network. All Unified CVP
product components and most Unified CVP solution components also issue SNMP traps and
statistics which can be delivered to any standard SNMP management station or monitoring
tool.

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Direct administration of individual IOS-based components - Administrators can select
an individual gateway, gatekeeper, or content services switch for direct administration using
secure shell (ssh). Configurations which are modified in this way, or which are modified by
directly accessing those components without using the Operations Server can be uploaded
to the Operations Server backup and later use.

You can perform the following tasks to get started with the Operations Console:

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Logging In to the Operations Console

To log in to the Operations Console, perform the following procedure:

If this is the first time you are logging in to the Operations Console after installing Unified CVP
software, you will need the password for the default Administrator account that was created
during installation.

The inactivity session timeout for the Operations Console (when no activity is performed in the
browser) is set to 20 minutes. If the browser is inactive for more than 20 minutes, you are
required to login again.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)