Cisco Cisco Customer Voice Portal 8.0(1)

Introduction to the Reporting Server

This chapter contains the following topics:

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The Reporting Service

Reporting is an optional component for Unified CVP installation.

Select Reporting during the installation process to install the reporting server, which is comprised

of the reporting service and the reporting database.

The reporting service receives reporting data from the IVR Service, the SIP Service (if used),

and the VXML server and transforms and writes this data to the Informix reporting database

to provide historical reporting in a call center environment.

Reporting data includes call activity summary information, which assists call center managers

in reviewing and managing daily operations. It can also include operational detail data for

various IVR applications. The Unified CVP report templates that display this data are documented

in 

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The Unified CVP reporting data model  is documented in 

Reporting Guide for Cisco Unified Customer Voice Portal Release 8.0(1)