Cisco Cisco Unified Customer Voice Portal 11.0(1)

Configuring the Reporting Server

You can configure and manage the Reporting Server using the Unified CVP Operations Console,
a web-based interface from which you can configure the Unified CVP components in the Unified
CVP solution. From the Device Management menu, Reporting Server option, you can configure
one or more Reporting Servers.

Reporting provides historical reporting to a distributed self-service deployment in a call center.
The Reporting Server receives reporting data from one or more Call Servers and VXML servers,
and stores that data in an Informix database. Call data is stored in a relational database, on which
you can write custom reports. Administrators can use the Operations Console to schedule data
purge and database backups. Multiple Call Servers can send data to a single Reporting Server.

You can use third-party reporting tools, such as, Crystal Reports to generate and view reports
on call data.

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Adding a Reporting Server to the Operations Console

Adding a Reporting Server to the Operations Console adds its configuration to the Operations
Console database and adds it to the list of Reporting Servers in the Control Panel. When you
add a Reporting Server, you must associate it with one or more Call Servers. Call data for all
SIP, H.323, and VoiceXML calls handled by the Call Servers is stored in the Reporting Database.
You can also add the server to one or more logical groups of devices, called device pools.

Reporting Guide for Cisco Unified Customer Voice Portal Release 7.0(1)