Cisco Cisco Unified Customer Voice Portal 11.0(1)

Cisco

Table of Contents

Preface ...........................................................................................................................................................1

Purpose .....................................................................................................................................................1
Audience ....................................................................................................................................................1
Organization ..............................................................................................................................................1
Related Documentation .............................................................................................................................2
Conventions................................................................................................................................................3
Obtaining Documentation...........................................................................................................................4

Cisco.com..............................................................................................................................................4
Product Documentation DVD.................................................................................................................4
Ordering Documentation........................................................................................................................5

Documentation Feedback...........................................................................................................................5
Product Alerts and Field Notices ...............................................................................................................5
Cisco Product Security Overview...............................................................................................................5

Reporting Security Problems in Cisco Products ...................................................................................6

Obtaining Technical Assistance..................................................................................................................7

Cisco Technical Support & Documentation Website..............................................................................7
Submitting a Service Request...............................................................................................................7
Definitions of Service Request Severity.................................................................................................8

Obtaining Additional Publications and Information.....................................................................................8

1. Introduction to the Reporting Server.........................................................................................................11

Overview...................................................................................................................................................11
How the Reporting Server Functions.......................................................................................................11

2. Managing the Database............................................................................................................................15

Data Retention.........................................................................................................................................16

Data Categories.......................................................................................................................................18
Database Backup.....................................................................................................................................18
Retries: Backup and Purge.......................................................................................................................19
Database Recovery..................................................................................................................................20

How to Perform a Complete Database Restore...................................................................................20

Database Users........................................................................................................................................21

Instance Owner....................................................................................................................................21
Database Administrator.......................................................................................................................21
Application User...................................................................................................................................21
Reporting User....................................................................................................................................21

Failure and Restoration............................................................................................................................22

3. Configuring the Reporting Server.............................................................................................................23

Adding a Reporting Server to the Operations Console............................................................................23

Adding a Reporting Server..................................................................................................................24
Viewing Device State...........................................................................................................................28

Editing a Reporting Server in the Operations Console.............................................................................28

Editing a Reporting Server..................................................................................................................28
Guidelines for Choosing Secure Passwords........................................................................................38
Uploading a Log Messages XML File..................................................................................................39
Downloading a Log Messages XML File.............................................................................................40
Editing the Log Messages XML File....................................................................................................41
Unified CVP Event Severity Levels......................................................................................................41

Reporting Guide for Cisco Unified Customer Voice Portal Release 4.0(1)

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