Cisco Cisco Unified Customer Voice Portal 11.0(1) Technical References

Cisco

Hardware and Software Specification for Cisco Unified Customer Voice Portal Release 4.0(1), Release 4.0(1) SR 1, Release 4.0(2)

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Contents

Contents ........................................................................................................................................................................................................................ 3

Overview ....................................................................................................................................................................................................................... 4

Cisco Media Convergence Servers ......................................................................................................................................................................... 4

Unified Cisco Voice Portal Hardware in a Lab Environment .................................................................................................................................. 4

Hardware and Software Requirements....................................................................................................................................................................... 6

Supported Third Party Software ............................................................................................................................................................................. 6

Unified CVP Solution Components .......................................................................................................................................................................... 6

Unified CVP Call Server ...................................................................................................................................................................................... 6

Unified CVP VoiceXML Server (Optional) ........................................................................................................................................................... 7

Unified CVP Reporting Server (Optional)............................................................................................................................................................ 8

Unified CVP Operations Server ........................................................................................................................................................................... 9

Unified CVP VoiceXML Studio (Optional) ........................................................................................................................................................... 9

Media Server (Optional) ....................................................................................................................................................................................10

Automatic Speech Recognition (ASR)/Text-to-Speech (TTS) Server (Optional) .............................................................................................10

Cisco Content Services Switch (CSS) (Optional) ..............................................................................................................................................10

Cisco Gateways .................................................................................................................................................................................................11

Cisco Gatekeepers ............................................................................................................................................................................................12

Cisco Unified Presence Server (CUPS) .............................................................................................................................................................13

Cisco Unified Contact Center – Enterprise, Hosted / Cisco Unified CallManager .............................................................................................13

Cisco IP Phone ...................................................................................................................................................................................................13

Cisco PGW 2200 Softswitch .............................................................................................................................................................................13

Cisco Tools .............................................................................................................................................................................................................14