Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

IN-1

CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise

Release 8.5(1)

I N D E X

AcceptSilentMonitoring SilentMonitorManager object
method

13-4

Accessing properties and parameters

3-8

ActiveX Softphone Controls

5-1

AddItem

Arguments class method

12-11

Agent mode

2-4

agent object methods

9-9, 9-10

GetAgentState

9-14

GetMonitoredAgent

9-15

GetMonitoredCall

9-15

GetSkillGroups

9-16

IsAgent

9-19

9-20

Logout

9-22

MakeCall

9-23

QueryAgentState

9-29

ReportBadCallLine

9-29

RequestAgentTeamList

9-30

RequestSupervisorAssist

9-31

SendChatMessage

9-32

SetAgentGreetingAction

9-33

SetAgentState

9-33

StartMonitoringAgent

9-35

StartMonitoringAgentTeam

9-36

StartMonitoringAllAgentTeams

9-37

StartMonitoringCall

9-37

StopMonitoringAgent

9-38

StopMonitoringAgentTeam

9-39

StopMonitoringAllAgentTeam

9-39

SuperviseCall

9-40

agent state

CTI application control

1-2

AgentStateCtl softphone control

5-8

AgentStatisticsCtl softphone control

5-19

Alternate call object method

10-8

AlternateCtl softphone control

5-23

Answer call object method

10-9

AnswerCtl softphone control

5-23

Architecture

2-1

Arg class

12-2

Arg class methods

Clone

12-3

CreateInstance

12-3

DumpArg

12-4

GetType

12-5

GetValueType

12-6

SetValue

12-8

Arguments class methods

AddItem

12-11

Clear

12-13

Clone

12-13

DumpArgs

12-14

GetElement

12-15

GetValue

12-16

IsValid

12-19

NumElements

12-19

RemoveItem

12-20

SetElement

12-21

SetValue

12-22

Arguments structure

3-8

asynchronous events

1-2