Cisco Cisco Computer Telephony Integration Option 9.0 Technical References
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CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Client Events Service
CALL_ORIGINATED_EVENT
The CTI Server may send a CALL_ORIGINATED_EVENT message to the CTI client when the
peripheral initiates an outbound call. The CALL_ORIGINATED_EVENT message is defined in
peripheral initiates an outbound call. The CALL_ORIGINATED_EVENT message is defined in
Table 5-12
CALL_ORIGINATED_EVENT Message Format
Fixed Part
Field Name
Value
Data Type
Byte
Size
Size
MessageHeader
Standard message header. MessageType = 15.
MHDR
8
MonitorID
The Monitor ID of the device or call monitor that caused
this message to be sent to the client, or zero if there is no
monitor associated with the event (All Events Service).
this message to be sent to the client, or zero if there is no
monitor associated with the event (All Events Service).
UINT
4
PeripheralID
The PeripheralID of the ACD where the call activity
occurred.
occurred.
UINT
4
PeripheralType
The type of the peripheral (
USHORT
2
ConnectionDevice
IDType
IDType
The type of device ID in the ConnectionDeviceID floating
field (
field (
).
USHORT
2
ConnectionCallID
The Call ID value assigned to this call by the peripheral or
Unified CCE.
Unified CCE.
UINT
4
LineHandle
Identifies the teleset line being used.
USHORT
2
LineType
The type of the teleset line (
).
USHORT
2
ServiceNumber
The service that the call is attributed to, as known to the
peripheral. May contain the special value
NULL_SERVICE (
peripheral. May contain the special value
NULL_SERVICE (
) when not applicable or not
available.
UINT
4
ServiceID
The ServiceID of the service that the call is attributed to.
May contain the special value NULL_ SERVICE
(
May contain the special value NULL_ SERVICE
(
) when not applicable or not available.
UINT
4
SkillGroupNumber
The number of the agent SkillGroup the call is attributed
to, as known to the peripheral. May contain the special
value NULL_SKILL_ GROUP (
to, as known to the peripheral. May contain the special
value NULL_SKILL_ GROUP (
applicable or not available. Some ACDs ignore this field
and/or use the ACD default; see the list immediately
following
and/or use the ACD default; see the list immediately
following
UINT
4
SkillGroupID
The SkillGroupID of the agent SkillGroup the call is
attributed to. May contain the special value
NULL_SKILL_ GROUP (
attributed to. May contain the special value
NULL_SKILL_ GROUP (
) if not applicable or
not available.
UINT
4
SkillGroupPriority
The priority of the skill group, or 0 when skill group
priority is not applicable or not available.
priority is not applicable or not available.
USHORT
2
CallingDeviceType
The type of device ID in the CallingDeviceID floating
field (
field (
).
USHORT
2
CalledDeviceType
The type of device ID in the CalledDeviceID floating field
(
(
).
USHORT
2