Manualsbrain.com
  1. Manuals
  2. Brands
  3. Cisco
  4. Cisco Computer Telephony Integration Option 9.0
  5. Technical References

Cisco Cisco Computer Telephony Integration Option 9.0 Technical References

Download
Page of 274
   
21
CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Client Events Service
CALL_CONFERENCED_EVENT
The CTI Server may send a CALL_CONFERENCED_EVENT message to the CTI client when calls are 
joined into a conference call. The CALL_CONFERENCED_EVENT message is defined in 
. 
ConnectionDevice 
ID 
The device ID of the device associated with the 
connection.
STRING
64
FailingDeviceID 
(optional)
The device ID of the failing device.
STRING
64
CalledDeviceID 
(optional)
The device ID of the called device.
STRING
64
Maximum message size (including header):
230
Table 5-13
CALL_FAILED_EVENT Message Format (continued)
Table 5-14
CALL_CONFERENCED_EVENT Message Format
Fixed Part
Field Name
Value
Data Type
Byte 
Size
MessageHeader
Standard message header. MessageType = 17.
MHDR
8
MonitorID
The Monitor ID of the device or call monitor that 
caused this message to be sent to the client, or zero if 
there is no monitor associated with the event (All 
Events Service).
UINT
4
PeripheralID
The PeripheralID of the ACD where the call activity 
occurred.
UINT
4
PeripheralType
The type of the peripheral (
USHORT
2
PrimaryDeviceIDType
The type of device ID in the PrimaryDeviceID 
floating field (
USHORT
2
PrimaryCallID
The Call ID value assigned to the primary call by the 
peripheral or Unified CCE.
UINT
4
LineHandle
The teleset line being used.
USHORT
2
LineType
The type of the teleset line (
).
USHORT
2
SkillGroupNumber
The number of the agent SkillGroup the call is 
attributed to, as known to the peripheral. May contain 
the special value NULL_SKILL_ GROUP 
(
) when not applicable or not available. 
Some ACDs ignore this field and/or use the ACD 
default; see the list immediately following 
.
UINT
4
SkillGroupID
The SkillGroupID of the agent SkillGroup the call is 
attributed to. May contain the special value 
NULL_SKILL_ GROUP (
) when not 
applicable or not available.
UINT
4
SkillGroupPriority
The priority of the skill group, or 0 when skill group 
priority is not applicable or not available.
USHORT
2