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Cisco Cisco Computer Telephony Integration OS 8.5 Technical References

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CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
DeviceIDType Values
DeviceIDType Values
 shows the DeviceIDType values.
CallType Values
 shows the CallType values.
Table 6-11
DeviceIDType Values
Device ID Type
Description
Value
DEVID_NONE
No device ID is provided.
0xffff
DEVID_DEVICE_IDENTIFIER
The provided device ID identifies a 
peripheral teleset (extension).
0
DEVID_TRUNK_IDENTIFIER
The provided device ID identifies a 
peripheral Trunk.
70
DEVID_TRUNK_GROUP_ IDENTIFIER
The provided device ID identifies a 
peripheral Trunk Group.
71
DEVID_IP_PHONE_MAC_ IDENTIFIER
The provided device ID identifiers the MAC 
address of an IP phone (Unified CCX 
ONLY).
72
DEVID_CTI_PORT
The provided device ID identifiers a CTI 
PORT (Unified CCX ONLY).
73
DEVID_ROUTE_POINT
The provided device ID identifies a ROUTE 
POINT.
74
DEVID_EXTERNAL
The provided device ID is an ANI number or 
some other external identifier.
75
DEVID_AGENT_DEVICE
The provided device ID is the ID of an 
AGENT Device (phone).
76
DEVID_QUEUE
The provided device ID is the ID of a 
QUEUE.
77
DEVID_NON_ACD_DEVICE_ 
IDENTIFIER
The provided device ID identifies a 
peripheral telset (extension) that is classified 
as being a non-ACD extension.
78
DEVID_SHARED_DEVICE_ 
IDENTIFIER
The provided device ID identifies a 
peripheral telset (extension) that is classified 
as being a shared line (0 or more telsets share 
this extension). 
79
Table 6-12
CallType Values 
CallType
Description
Value
CALLTYPE_ACD_IN
Inbound ACD call.
1
CALLTYPE _PREROUTE_ ACD_IN
Translation routed inbound ACD call.
2
CALLTYPE _PREROUTE_ DIRECT_AGENT
Translation routed call to a specific agent. 3