Cisco Cisco Prime Service Catalog 10.0 Technical References

If the purpose of this role is to enable the full range of management actions in Service Manager and the 
ability to create and manage service teams and queues in Organization Designer, then this role must grant 
object-level permissions to Organizational Units, People, and Queues, as shown below.

Organization Designer provides a large number of predefined roles. These roles should be suitable for 
most use cases an average company may encounter for their users. If, however, you need additional roles, 
you can create custom roles by either creating a new role from scratch or copying an existing role and 
modifying it to meet your needs.

Because of the numerous combinations of capabilities and permissions available, keeping track of these 
combinations can be a challenge. Therefore, you should create a new role by identifying a 
system-defined role that has most or all of the capabilities you need. You should not use a system-defined 
role with more capabilities than you need is because you cannot remove capabilities from a child; it 
inherits all of the capabilities of its parent.

Create this role by doing one of the following: