Cisco Cisco Broadband Access Center for Cable 4.0 Maintenance Manual

Whenever a DPE syslog alert is sent, you can find additional details in the DPE logs.

You can use the 

 command to access the DPE logs. For additional information, see 

Some DPE errors are also propagated to the RDU server log files. You can find these in the 
BPR_DATA/rdu/logs/rdu.log file.

 lists the DPE syslog alerts.

DPE-1-102: DPE ran out of disk 
space

The storage partition that the DPE server uses ran out of space. You have three 
options:

Clear out any excess support bundles from the disk. You can do this by 
moving those support bundles to another machine and then running the 

 command from the DPE CLI.

Run the 

 command from the DPE CLI to clear more disk space.

As a last resort, run the 

 command from the DPE CLI to remove 

any cache files and force the DPE to resynchronize with the RDU server.

DPE-1-104: DPE  ran  out  of  memory The DPE process ran out of memory. After encountering this error condition, the DPE 

restarts automatically.

Determine how many device configurations are on the DPE; the larger the number of 
device configurations, the more memory is used. To reduce device configurations, 
limit the number of devices in the provisioning groups that the DPE serves.

DPE-1-109: Failed to connect to 
RDU

The RDU cannot be contacted. You must:

Verify if the DPE network is configured and connected correctly.

Check if the DPE is configured to connect to the proper RDU, and that the 
connecting port is configured properly by using the 

command.

Check if the RDU process is running on the correct server and listening on 
the correct port. The DPE attempts to reconnect to the RDU process every 
few seconds until a connection is established.

DPE-1-117: DPE license nodes have 
been exceeded or there is no valid 
DPE license

Indicates that the DPE license nodes have been exceeded or there is no valid DPE 
license.

DPE-1-116: DPE evaluation license 
has expired. Dropping DPE 
connections and deleting DPEs from 
database

Indicates that an evaluation license key for the DPE expired. You must contact Cisco 
sales or TAC for a new license key.

DPE-2-118: Directory [] that 
contains the DPE’s cache has a 
filesystem block size of [] bytes that 
does not match the required size of [] 
bytes. Corruption may occur.

Indicates that the DPE cache may not be reliable because the file system is not 
configured to support an 8-KB or greater block size.

For details on configuring the file system block size, refer to the 

Installation and 

.