Cisco CiscoWork QoS Policy Manager 4.1.2 User Guide
Chapter 11 Troubleshooting QPM
Troubleshooting User Interface Problems
11-4
User Guide for QoS Policy Manager 3.0
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Changed Database Password
Problem—If you changed the QPM database password, and then try to start QPM
without restarting the QPM server, the connection to the database is lost.
without restarting the QPM server, the connection to the database is lost.
Recommended Action—Restart the QPM server after changing the QPM
database password.
database password.
Old Version of Java Plug-In
Problem—QPM might not start if there is a older version of the Java plug-in, than
required by QPM.
required by QPM.
Recommended Action—Uninstall the old java plug-in.When you start
CiscoWorks it automatically installs the java plug-in.
CiscoWorks it automatically installs the java plug-in.
Unknown Cause
Recommended Action—Restart the QPM server.
Troubleshooting User Interface Problems
This topic describes causes and solutions for your user interface problems:
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Many buttons in the user interface are grayed out
Problem—You might not have the correct user permissions to perform the tasks
associated with the grayed out buttons.
associated with the grayed out buttons.
Recommended Action—Verify your user permissions in the CiscoWorks2000
desktop (Server Configuration > Setup > Security), or in ACS (depending on
the method you are using for user authentication). For more information about
user permissions, and working with ACS user permissions, see the Installation
Guide for QoS Policy Manager 3.0.
desktop (Server Configuration > Setup > Security), or in ACS (depending on
the method you are using for user authentication). For more information about
user permissions, and working with ACS user permissions, see the Installation
Guide for QoS Policy Manager 3.0.