Cisco CiscoWork QoS Policy Manager 4.1.2 User Guide
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User Guide for QoS Policy Manager 3.0
78-12542-01
Chapter 11 Troubleshooting QPM
Troubleshooting Device Management Problems
Options for QoS features do not appear in the user interface
Problem—You cannot see options for QoS features that are not valid for the
defined device constraints.
defined device constraints.
Explanation—When you define policy groups and policies, QPM presents you
with only those QoS properties, and policy options that are valid for the defined
device constraints.
with only those QoS properties, and policy options that are valid for the defined
device constraints.
Recommended Action—Verify the defined device constraints. For information
about the devices and software releases that QPM supports, and the QoS features
you can configure on the supported platforms, see the device support tables at the
following URL:
about the devices and software releases that QPM supports, and the QoS features
you can configure on the supported platforms, see the device support tables at the
following URL:
Troubleshooting Device Management Problems
The following sections help you troubleshoot problems with QPM device
management:
management:
•
•
•
QPM cannot log into a device
Problem—QPM can connect to a device, but cannot log into it.
Recommended Action—Verify that the device access parameters in the QPM
inventory match those configured on the device. If the device access parameters
are correct but QPM still cannot log into the device, enable the blind login option,
which causes QPM to send login information to the device (including access
parameters) without waiting for or evaluating return prompts from the device. For
instructions for enabling blind login, see
inventory match those configured on the device. If the device access parameters
are correct but QPM still cannot log into the device, enable the blind login option,
which causes QPM to send login information to the device (including access
parameters) without waiting for or evaluating return prompts from the device. For
instructions for enabling blind login, see
. You can also configure blind login as the default for all devices in a
device group; see
.