Cisco Cisco StadiumVision Mobile Streamer Maintenance Manual
Troubleshooting and Escalation
Escalation
l
Contact Cisco Technical Support with the following information:
o
sv_dev_debug log of the Crestron request (from System State
Reports tool)
Reports tool)
o
Cisco StadiumVision Director version
o
DMP firmware version
Some Log Files and Directories for
Troubleshooting
Troubleshooting
Log files can be accessed from the Troubleshooting menu of the Text
Utility Interface (TUI) (
Utility Interface (TUI) (
).
Figure 23. TUI Log Files Menu
provides a description of the information that can be found in
some of the log files that you might use in troubleshooting. Many of these
log files can be found under the SVD Config, SVD Control, SVD Local
Control, and SVD Monitor sub-menus.
log files can be found under the SVD Config, SVD Control, SVD Local
Control, and SVD Monitor sub-menus.
Table 18. Information in Some Log Files
File Name
Information Captured in this Log File
catalina.out
Servlet container console output.
sv_msg_
trace.log
trace.log
Cisco StadiumVision Director control messages to DMP.
sv_debug.log
Less detailed core Cisco StadiumVision Director
processing.
processing.
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