Cisco Cisco Customer Response Solution Downloads Design Guide
IN-1
Cisco IPCC Express Solution Reference Network Design
9560890308
I N D E X
A
accessing corporate data stores
Advanced ACD features
Advanced CTI features
Advanced IVR features
agents
AHT
application providers
architecture overview
availability of services
average handle time (AHT)
B
bandwidth
Basic ACD features
Basic CTI features
Basic IVR features
BHCA
blocked calls
Busy Hour Call Attempts (BHCA)
C
CAC
call admission control (CAC)
call blockage
call center sizing
call flow
CallManager
co-resident system
deployment models
impact of IPCC Express
performance
resource provisioning
sizing the server
call processing
centralized
distributed
call survivability
capacities of servers
Catalyst switches
max SPAN sessions allowed
centralized call processing
central site for IPCC Express
Cisco.com
Cisco IP IVR
classification of traffic
cold standby server
Computer Telephony Integration (CTI)
Configuration and Ordering Tool
corporate data stores
criteria for performance
CTI
devices
Manager (CTIM)
port groups
ports
resources