Cisco Cisco Customer Response Solution Downloads Design Guide
1-3
Cisco Unified Contact Center Express Solution Reference Network Design, Release 4.1
Chapter 1 Cisco Unified Contact Center Express Overview and Packaging
Unified CCX Packaging
Unified CCX Licensing
Throughout this document references are made to Unified CCX licenses. Please refer to this section for
Unified CCX licensing definitions.
Unified CCX licensing definitions.
Unified CCX provides licensing for two product components:
•
Unified CCX Active and (optionally) Standby server software
•
Unified CCX Seats.
Unified CCX server software licenses enable IVR port licenses as defined in
Table 1-1
IVR Port Licenses by Unified CCX Package
Unified CCX seats provide a quantity one license for each of the Unified CCX product components as
shown in
shown in
. Each seat license entitles deployment by the customer as required, constrained only
by technical constraints defined in the Unified CCX Configuration & Ordering Tool and best practices
as defined in this document.
as defined in this document.
Unified CCX Package
IVR Port Licenses
Standard
As many basic IVR ports (prompt & collect) as can be supported given
the Unified CCX primary server on which the package is deployed and
the mix of other features also deployed on that server. The Unified CCX
Configuration & Ordering Tool must be used to determine the number of
basic IVR ports able to be supported.
the Unified CCX primary server on which the package is deployed and
the mix of other features also deployed on that server. The Unified CCX
Configuration & Ordering Tool must be used to determine the number of
basic IVR ports able to be supported.
Enhanced
As many basic IVR ports (prompt & collect) as can be supported given
the Unified CCX Active and (optionally) Standby servers on which the
package is deployed and the mix of other features also deployed on those
servers. The Unified CCX Configuration & Ordering Tool must be used
to determine the number of basic IVR ports able to be supported.
the Unified CCX Active and (optionally) Standby servers on which the
package is deployed and the mix of other features also deployed on those
servers. The Unified CCX Configuration & Ordering Tool must be used
to determine the number of basic IVR ports able to be supported.
Premium
Advanced IVR ports are available only with Unified CCX Premium.
No more than 2 advance IVR ports are licensed at no charge for each
Premium seat licensed. Additional IVR ports can only be provided by
purchasing additional Premium seats. Each additional Premium seat will
provide 2 additional advanced IVR Ports.
Premium seat licensed. Additional IVR ports can only be provided by
purchasing additional Premium seats. Each additional Premium seat will
provide 2 additional advanced IVR Ports.