Cisco Cisco Customer Response Solution Downloads Design Guide

C-2

Cisco Unified Contact Center Express Solution Reference Network Design, Release 4.1

Appendix C Cisco Unified Contact Center Express Integration with LDAP Server

For the provisioning instructions of LDAP Server on Unified CCX and specific information on directory
configuration, including migration between DC, AD, and ND, consult Chapter 8 of the Cisco Customer
Response Solutions Administration Guide, Release 4.1(x).

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_installation_and_configuration_g
uides_list.html

For more information on directory access and integration, please refer to Chapter 14 of Cisco IP
Telephony Solution Reference Network Design (SRND) for Cisco Unified CallManager 4.3 at:

http://www.cisco.com/warp/public/779/largeent/it/ese/unifiedCommunications.html