Cisco Cisco Customer Response Solution Downloads Design Guide

Cisco

Index

IN-2

Cisco Unified Contact Center Express Solution Reference Network Design, Release 4.1

difference from Unified CallManager

2-14

maximum size

2-6

codec

G.711

6-5

G.729

6-5

cold standby support

2-17

Committed Access Rate (CAR)

6-13

compatibility

2-18

Configuration and Ordering Tool

4-5

contact center

representation

6-3

corporate data stores

6-12

CRS Engine

functions

2-6

CSD Record Viewer

2-8

CTI

port group

2-14

CTI Manager

Unified CallManager subsystem

2-14

D

database

integration

1-8

databases

approved

1-8

data store access

6-12

data stores

agent

2-6

configuration

2-6

historical

2-6

repository

2-6

deployment models

3-1

CallManager co-resident

3-4

Four-server HA

3-6

multi-server non-HA

3-5

single-server non-HA

3-5

Six-server HA

3-7

Ten-server HA

3-7

two-server HA

3-6

desktops

CAD features

Cisco Agent Desktop

2-5

Cisco Supervisor Desktop

2-5

CSD features

destination ports

SPAN configuration

B-1

directories

DC

2-3

Microsoft Active Directory

2-3

Netscape iPlanet

2-3

supported

2-3

directory services

Netscape Directory

C-1

Unified CallManager DC Directory

C-1

DNS lookups

6-13

document structure

viii

DSCP markings

6-13

E

e-mail generation

1-8

end-to-end queuing

6-13

Erlang calculators

examples

Sizing Unified CCX Standard Application with 25

Agents

4-5

Standard Resource Calculator Basic Example

4-6

Standard Resource Calculator Call Treatment

Example

4-8

F

fault tolerance

2-14

cold standby

2-17

CRS Engine redundancy

2-14

database redundancy

2-15

monitoring and recording redundancy

2-16