Cisco Cisco Customer Response Solution Downloads Troubleshooting Guide
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Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
Chapter 8 Troubleshooting Tips
Cisco Unified CCX Real-Time Reporting Problems
Cisco Unified CCX Real-Time Reporting Problems
This section contains the following troubleshooting tips on Cisco Unified CCX Real-Time Reporting
problems:
problems:
•
•
•
Attempting to run a real-time report causes an error
Symptom
The following message appears when you try to run any real-time report from the Cisco
Unified CCX Administration web page:
Error Message
Unable to connect to the server.
Possible Cause
The proxy server setting on the Browser impedes underlying RMI communication, or the
RTR subsystem is not running.
Recommended Action
Complete the following steps:
Step 1
From Internet Explorer, choose Tools > Internet Options > Connections > LAN settings and then clear
the Use a proxy server check box.
the Use a proxy server check box.
Step 2
Ensure that the RTR subsystem is running.
After installing JRE, the user receives a message from real-time reporting
saying to install JRE
saying to install JRE
Symptom
Upon opening a real-time reporting applet, a message box with information about the version
of JRE that is running and the required version of JRE appears. The user installs the required JRE version
yet still gets this message when opening a real-time report applet.
yet still gets this message when opening a real-time report applet.
Error Message Message contains the JRE version.
Possible Cause
The message appears when another version of JRE is installed on the machine as default
and is invoked at run time.
Recommended Action
Uninstall that version of JRE from the Control Panel and reinstall the required JRE
version.