Cisco Cisco Customer Response Solution Downloads Troubleshooting Guide

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Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
Chapter 8      Troubleshooting Tips
Cisco Unified CCX Historical Reporting Problems
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If an active ongoing Contact is accidentally removed, you can track it in Historical Reporting by 
searching records with disposition = 99.
Cisco Unified CCX Historical Reporting Problems
This section contains the following troubleshooting tips on Cisco Unified CCX Historical Reporting 
problems:
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