Cisco Cisco Customer Response Solution Downloads Troubleshooting Guide

Charts do not appear properly in a report that has been exported in Microsoft Excel format.

None

.

Limitation of the export function.

Do not include charts in reports that are exported in Microsoft Excel format.

Columns of data are missing in a report that has been exported in Microsoft Excel format.

None

.

Limitation of the export function.

Ensure that the Extended version of Excel 7.0 is installed on the computer on which 

you perform the export procedure.

Some records are truncated in a report that has been exported in Microsoft Excel format.

None

.

Limitation of Microsoft Excel. Excel 7.0 (95) is limited to reports with 16,384 records. 

Excel 8.0 (97) and Excel 2000 are limited to reports with 65,536 records. Records that exceed these 
limits are truncated in the Excel file.

Be aware of the size of the report when exporting it in Microsoft Excel format.

Agent names overwrite each other on charts that appear with the Agent Detail Report, the 

Agent Login Logout Activity Report, or the Agent Summary Report.

None

.

The report contains information for more than 70 agents.

Do not include charts with the report if you are generating information for more 

than 70 agents, or use filter parameters to limit the report to information for no more than 70 agents.