Cisco Cisco Customer Response Solution Downloads Troubleshooting Guide

A report that has been exported in Portable Document Format (PDF) does not print in 

landscape orientation.

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Limitation of PDF viewer.

Print the document in portrait orientation.

No user login exists in Windows XP after installing the Historical Reports client.

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The Windows XP system hides the Administrator user icon when no other user account 

exists in the system. 

Do one of the following

Restart the machine. When you see the Windows XP login screen (with the user icon turned on), 
press Ctrl-Alt-Del twice and then choose the Administrator User ID.

Create a new user account in the XP system other than Administrator.

The Cisco Unified CCX Historical Reports client does not work on Windows 2000 

Professional when the Cisco Unified CCX Server is on the Windows 2003 operating system if the 
security policies on the client and server do not match.

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The client and server security policies do not match.

To verify that the security policies match, do the following:

Select Start > Programs > Control Panel > Administrative Tools > Local Security Policy and note 
the Network Security: LAN Manager Authentication setting. 

Next, go to the Local Security Settings window on the Historical Reports client PC and verify that the 
Security: LAN Manager Authentication setting is identical to that on the Cisco Unified CCX Server.