Cisco Cisco Customer Response Solution Downloads Troubleshooting Guide
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Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
Chapter 8 Troubleshooting Tips
Serviceability Problems
Step 2
Ensure that the subagent DLL exists under the directory specified in the registry. For example, expect
the subagent SnmpSysAppAgent to have a registry under HKEY_LOCAL_MACHINE\SOFTWARE\
Cisco Systems, Inc.\SnmpSysAppAgent\CurrentVersion and a path name that points to the location
of the SnmpSysApp subagent SnmpSysAppImpl.dll.
the subagent SnmpSysAppAgent to have a registry under HKEY_LOCAL_MACHINE\SOFTWARE\
Cisco Systems, Inc.\SnmpSysAppAgent\CurrentVersion and a path name that points to the location
of the SnmpSysApp subagent SnmpSysAppImpl.dll.
Step 3
Ensure that the SNMP service is running on the Cisco Unified CCX server. If it is not, start the SNMP
service.
service.
File Manager in partial service
Symptom
File Manager is found to be in PARTIAL_SERVICE. A message similar to the following is
displayed in the MIVR/MADM log messages:
Error Message
Class=class.com.cisco.doc.UserDocument.Synchronization status=2005-8-7
14:02:05.36:Synching 1173: Aug 07 14:02:05.797 EDT
%MADM-FILE_MGR-6-RECOVERY_DETECTED:THREAD:EventQueue.DispatchThread-0-1:
Synchronization from Repository to local disk not performed.
%MADM-FILE_MGR-6-RECOVERY_DETECTED:THREAD:EventQueue.DispatchThread-0-1:
Synchronization from Repository to local disk not performed.
Possible Cause
RECOVERY of the node is in progress. File Manager does not perform the
synchronization of files from RDS (DB) during recovery, and it puts itself in PARTIAL_SERVICE until
it is notified that RECOVERY is complete.
it is notified that RECOVERY is complete.
Recommended Action
None. Working as designed.
SNMP traps do not arrive at the trap receiver
Symptom
The network management system (NMS) does not receive SNMP trap messages.
Error Message
None
.
Possible Cause
There is a misconfiguration in the SNMP service properties.
Recommended Action
Perform the following actions:
Step 1
On the Cisco Unified CCX server, choose Start > Settings > Control Panel > Administrative Tools >
Services.
Services.
Step 2
Double-click SNMP Services in the Name field.
Step 3
In the SNMP Service Properties window, click the Traps tab and make sure that you use the correct case
and name for the community name. Also, ensure that the IP address or host name of the trap destination
is correct.
and name for the community name. Also, ensure that the IP address or host name of the trap destination
is correct.
Step 4
In the SNMP Service Properties window, click the Security tab and make sure that at least one
community name is defined and that its rights are READ ONLY or READ WRITE. Do not use “public”
community name as it might lead to security holes in your system. For more information about SNMP
security, refer to your Microsoft Windows documentation. Also, make sure that you use the correct case
for the community name.
community name is defined and that its rights are READ ONLY or READ WRITE. Do not use “public”
community name as it might lead to security holes in your system. For more information about SNMP
security, refer to your Microsoft Windows documentation. Also, make sure that you use the correct case
for the community name.
Step 5
On the Cisco Unified CCX server, choose Start > Settings > Control Panel > Administrative Tools >
Services and verify that the SNMP service and Cisco Unified CCX Alarm Service are running.
Services and verify that the SNMP service and Cisco Unified CCX Alarm Service are running.