Cisco Cisco Customer Response Solution Downloads Troubleshooting Guide
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Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
Chapter 8 Troubleshooting Tips
Serviceability Problems
Step 2
Ensure that the Cisco Unified CCX Alarm Service is running. If this service is not running, register this
service by typing the following command in a command window:
service by typing the following command in a command window:
C:\Program Files\Cisco\AlarmService\AlarmNTService -Service
Serviceability does not uninstall completely
Symptom
Uninstalling Serviceability does not completely remove all serviceability components.
Error Message
None
.
Possible Cause
On a server on which you have installed both Cisco Unified CCX and Unified CM, some
Serviceability files are shared by each of these Cisco applications. If you uninstall Serviceability, you
will be prompted for permission to delete the shared files. If you do not delete these files, they will
remain on the system.
will be prompted for permission to delete the shared files. If you do not delete these files, they will
remain on the system.
Recommended Action
None.
Updating Data with the Serviceability Tool on One Node does not Update Other
Nodes
Nodes
Symptom
If you change data on one node, for example the IP Address, by using the Serviceability Tool,
the data on all other nodes is not updated.
Error Message
None.
Possible Cause
The Serviceability Tool only operates on one node at a time.
Recommended Action
To change data on more than one node by using the Serviceability Tool, you must
operate on them each separately with the Serviceability Tool for the update to happen across a cluster of
nodes.
nodes.
Virus Scan software slows Call Completion Rate
Symptom
When the Cisco Unified CCX system is under load, the system updates and writes to the log
files more often. Therefore, Virus Scan software works more often. This can affect system performance.
Error Message
None
.
Possible Cause
Changes or updates to log files trigger the Virus Scan software to read the files.
Recommended Action
In order to improve the Call Completion Rate of the system running under high
load, the virus scan software excludes some of the directories for performance reasons.
Exclude the following directories:
•
C:\Program Files\wfavvid\log
•
C:\Program Files\Cisco\Desktop\log