Cisco Cisco Customer Response Solution Downloads Troubleshooting Guide

On the Cisco Unified CCX server, verify that the Cisco Unified CCX Alarm Service is receiving 
messages: 

Open the AlarmService.ini file and verify that the correct port number is listed. The default port is 1444. 

Open the Alarm Service error logs, AlarmTracen.log, where n indicates the log number. (For example, 
AlarmTrace11.log is the eleventh log.) By default, the error logs are in the following folder: C:\Program 
Files\Cisco\AlarmService\ AlarmServiceLog.

On the trap receiver (the NMS system) ensure that the same community names are defined in the SNMP 
Service properties as you used in step 4. Make sure traps are enabled by verifying that the 
cvaNotificationEnable table is set to true in the ciscoVoiceAppsMIB.

Your NMS does not receive Syslog messages.

None

.

There is a misconfiguration in the service properties. For more information, refer to the 

Syslog Support section in Part I: Serviceability.

Perform the following actions on the Cisco Unified CCX server:

Choose Start > Settings > Control Panel > Administrative Tools > Services and verify that the Cisco 
Unified CCX Alarm Service is running.

Verify that the Cisco Unified CCX Alarm Service is receiving messages: 

Open the AlarmService.ini file and verify that the correct port number is listed. The default port is 1444. 

Open the Alarm Service error logs, AlarmTracen.log, where n indicates the log number. (For example, 
AlarmTrace11.log is the eleventh log.)

Verify the settings on the Syslog receiver (the NMS system).

The Cisco Unified CCX Alarm service does not start.

None

.

AlarmNTService.exe does not exist, or the alarm service is not registered.

Complete the following steps:

Verify that AlarmNTService.exe exists in the C:\program files\cisco\AlarmService directory. If it does 
not exist, reinstall the Cisco Unified CCX system. For installation instructions see the Cisco Unified 
CCX Installation Guide.