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Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
Chapter 2 Simple Network Management Protocol Support
SNMP Trap Messages
SNMP Trap Messages
shows the Cisco Unified CCX SNMP trap messages that are sent to an NMS specified as a trap
receiver. These trap messages can be sent for each subsystem shown in
.
When an SNMP agent detects an alarm condition, it generates a trap (also called a notification) that is
sent to configured IP addresses. To set up SNMP traps, see
sent to configured IP addresses. To set up SNMP traps, see
.
Failover Traps
Cisco Unified CCX failover traps are sent using CvaProcessStart trap with cvaModuleName description
as "New Master xxx" where xxx = Process name. Below is a snapshot of a Cisco Unified CCX Engine
failover trap.
as "New Master xxx" where xxx = Process name. Below is a snapshot of a Cisco Unified CCX Engine
failover trap.
12/8/2006 13.51:28 SERVER-NAME Trap: P3 cvaProcessStart,
ent=ciscoVoiceAppsMIBNotifications, comm-public,
cvaAlarmSeverity=notice, cvaModuleName=New Master Engine, cvaProcessId=0
Setting up SNMP Traps
To use SNMP traps, you must designate the SNMP trap destination for the trap messages.
You can specify the following security options for the SNMP traps to ensure that only authorized
systems have access to SNMP trap information:
systems have access to SNMP trap information:
•
Community strings—Serve as passwords for SNMP information. A system can exchange SNMP
information only with systems in the same community.
information only with systems in the same community.
•
Valid sources for SNMP requests.
•
Read/write privileges—Whether systems can only read SNMP information or can read and write
information.
information.
Table 2-1
SNMP Trap Message Descriptions
Message
Description
cvaProcessStart
A Windows process associated with the Cisco Unified CCX server
started. The processId parameter specifies the Windows process ID.
started. The processId parameter specifies the Windows process ID.
cvaProcessStop
A Windows process associated with the Cisco Unified CCX server
stopped or aborted. The processId parameter specifies the Windows
process ID.
stopped or aborted. The processId parameter specifies the Windows
process ID.
cvaModuleStart
A subsystem started successfully and became in-service. The trap
includes the severity level and the module name.
includes the severity level and the module name.
cvaModuleStop
A subsystem stopped. The trap includes the severity level and the
module name. The cvaModuleFailureCause parameter specifies the
cause, if available.
module name. The cvaModuleFailureCause parameter specifies the
cause, if available.
cvaModuleRunTimeFailure
A run-time failure occurred. The trap includes the severity level and
module name. The cvaModuleRunTimeFailureCause parameter
specifies the cause, if available.
module name. The cvaModuleRunTimeFailureCause parameter
specifies the cause, if available.