Cisco Cisco Customer Response Solution Downloads Troubleshooting Guide
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Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
Chapter 2 Simple Network Management Protocol Support
Setting up SNMP Traps
For additional information about SNMP security, refer to your Microsoft Windows documentation.
To configure the SNMP trap sender, see these sections:
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•
Setting the SNMP Trap Receiver
The trap receiver is the NMS that receives the SNMP traps. This NMS must have the same SNMP
community string as the trap sender. The Cisco Unified CCX system sends traps that can be received by
CiscoWorks and by standard third-party NMSs.
community string as the trap sender. The Cisco Unified CCX system sends traps that can be received by
CiscoWorks and by standard third-party NMSs.
To set the SNMP trap receiver, follow these steps:
Step 1
From the Windows desktop, choose Start > Settings > Control Panel.
Step 2
Double-click Administrative Tools.
Step 3
Double-click Services.
The Services window appears.
Step 4
Right-click SNMP Services and choose Properties.
Step 5
Click the Traps tab.
Step 6
In the Community name field, enter the community name to which this computer will send trap
messages.
messages.
You must configure at least one community string or SNMP will not respond to requests. Community
name is case-sensitive
name is case-sensitive
Step 7
Click Add to List.
Step 8
Under the Trap destinations field, click Add.
Step 9
In the SNMP Service Configuration dialog box, enter the IP address or the host name of the trap
destination.
destination.
Step 10
In the SNMP Service Configuration dialog box, click Add.
Step 11
Repeat Step 7 through Step 10 for each trap destination required.
Step 12
Click OK to apply your changes and exit the SNMP Service Properties window.
Setting the SNMP Community Names
You can configure security settings for the SNMP traps to ensure that only authorized system can access
information that is sent to the traps. SNMP community names serve as passwords for SNMP
information. You can set valid sources for SNMP requests and specify whether systems can only read
information, or both read and write information. For more information about SNMP security, refer to
your Microsoft Windows documentation.
information that is sent to the traps. SNMP community names serve as passwords for SNMP
information. You can set valid sources for SNMP requests and specify whether systems can only read
information, or both read and write information. For more information about SNMP security, refer to
your Microsoft Windows documentation.