Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Troubleshooting Guide

Alarms—Use Alarms to obtain the run-time status and state of the Cisco Unified CCX system and 
to take corrective action to fix detected problems. You can forward alarms to a Syslog server, to an 
SNMP trap subagent, or to a Windows Event Log. For more information, see 

Trace—Provides specific, detailed Cisco Unified CCX information for troubleshooting system 
problems. You can also send alarms to a trace file for further analysis and you can specify what level 
of event information is sent to the trace file. For more information, see 

CDP Support—Sends messages containing system information to a designated multicast address. 
For more information, see 

Syslog Support—Sends common event logging messages in standard Syslog format to any 
third-party Syslog server. For more information, see 

Cisco Support Tools—The Node Agent utility of Cisco Support Tools helps you collect log 
information and troubleshoot Cisco Unified CCX servers. For more information, see 

You can obtain additional system troubleshooting information using the following tools:

CiscoWorks—Provides a suite of web-based applications for managing Cisco devices. For more 
information, see 

Third-Party Network Management Systems—Provide Simple Network Management Protocol-based 
browser, Syslog support, and other system management tools.

Microsoft Windows Performance Monitoring—Allows you to monitor the performance of the Cisco 
Unified CCX system. For more information, refer to the Microsoft Windows documentation and the 
Cisco Unified CCX Hardware and Software Compatibility Guide..

Microsoft Windows Terminal Service—Provides remote systems with access to Windows-based 
applications through terminal emulation. Windows Server Terminal Services are integrated with the 
Windows operating system. For more information, refer to the Microsoft Windows documentation 
and the Cisco Unified CCX Hardware and Software Compatibility Guide.

CiscoWorks, available as a separate package, provides a suite of web-based applications for managing 
Cisco devices. It is the NMS of choice for the Cisco Unified CCX system and for other Cisco devices.

The Cisco Unified CCX system integrates with these CiscoWorks applications:

Cisco Unified Operations Manager (Operations Manager)—Operations Manager tracks the health 
of Cisco Unified Communications environments by proactively monitoring Cisco voice elements in 
the network to alert operations personnel to potential problems and to help minimize Unified 
Communications service downtime. 

Resource Management Essentials (RME)—Provides tools for collecting Syslog messages from 
multiple sources for system-level fault monitoring and analysis.

Campus Manager—Provides network topology services, user tracking, and path analysis. Campus 
Manager Topology Services displays a map of your network and a variety of information about each 
device on the network. It provides version, run-time status, and URLs of the applications on the 
devices and it provides filtering to display only specified devices. User Tracking provides a tool that 
tracks IP telephones on a Voice over IP (VoIP) network. Path Analysis provides a diagnostic 
application that traces connectivity between two specified points on a network and analyzes physical 
and logical paths.