Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Troubleshooting Guide

A functional routing point stopped working or the Cisco Unified CME Telephony subsystem 

is in partial service.

None

.

This can happen if some one manually deleted the route point DN on the router side. 

Run the configuration validator tool and check for any warning messages. A report 

should indicate that there is an RP DN mismatch. Check on the router configuration whether or not the 
DN exists or not. If confirmed, then visit the Trigger page and click the update button to fix and recreate 
the DN on the router side.

This section contains the following troubleshooting tips on Cisco Unified Communications Manager 
(Cisco Unified CM) Automated Attendant (AA) problems:

The Cisco Unified CM AA cannot find a user that a caller specifies when dialing by name.

None

.

The extension of the requested user is not valid because the user does not have a primary 

extension assigned in Cisco Unified CM, or the ccndir.ini file is missing information.

Complete the following steps:

In the Cisco Unified CM User Information web page, verify that the user has an entry in the 
AutoAttendant Dialing field, that the User record has an associated phone, and that the Primary 
Extension radio button is selected.

On the Cisco Unified CCX server, verify that the ccndir.ini file contains the correct userbase and 
profilebase information. For example:

# Base DN for CCN APPS

 

CCNAPPSBASE "ou=CCN Apps, o=cisco.com"

 

# CCN Cluster Profile name

 

CCNCLUSTERPROFILE "johndoe_test"

 

# Base DN for Users 

 

USERBASE "ou=Users, o=cisco.com"