Cisco Cisco Customer Response Solution Downloads Leaflet
Diagnosing and Correcting Cisco CRA Problems
General Troubleshooting Steps
2
Troubleshooting Cisco Customer Response Applications
OL-3051-01
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General Troubleshooting Steps
The following troubleshooting steps can help you diagnose most problems with
your CRA products:
your CRA products:
1.
Verify that Cisco CallManager is running.
2.
Verify that the LDAP Directory service is running.
3.
Verify that the CRA Engine service is registered.
4.
Verify that you uploaded the application.aef files to the repository using the
Repository Manager and that you refreshed the CRA Engine after making a
change to an application.
Repository Manager and that you refreshed the CRA Engine after making a
change to an application.
5.
Refer to the Release Notes for known problems.
6.
Verify that the Cisco CRA Engine service is running under a user account
with Administrator privileges.
with Administrator privileges.
7.
Stop and start the Internet Information Server (IIS).
8.
Save log files to prevent them from being overwritten.
9.
Save the application (.aef) file.
10.
Before debugging CRA Application Administration problems, turn on the
Debugging trace level option for the ADM subfacility.
Debugging trace level option for the ADM subfacility.
The detailed output will be in the following file:
c:\program files\wfavvid\tomcat_appadmin\logs\jvm.stdout.
The error output will be in the following file:
c:\program files\wfavvid\tomcat_appadmin\logs\jvm.stderr.