Cisco Cisco Customer Response Solution Downloads Leaflet
53
Troubleshooting Cisco Customer Response Applications
OL-3051-01
Diagnosing and Correcting Cisco CRA Problems
Nuance TTS Problems
Nuance TTS Problems
The following section describes common problems with Nuance TTS (text to
speech).
speech).
A TTS Prompt will not play
Symptom
Callers do not hear a TTS Prompt when a TTS prompt is expected.
Possible Cause
See the following table for possible causes and recommended
actions.
Possible Cause
Recommended Action
The language specified in the Override
Language field in the TTS Prompt step
is not available.
Language field in the TTS Prompt step
is not available.
From the CRA Administration web
page, choose Subsystems > Nuance
TTS and check whether the TTS server
for the Override Language is
configured. If it is not, configure a new
TTS server with the desired language
and then stop and restart the CRA
Engine.
page, choose Subsystems > Nuance
TTS and check whether the TTS server
for the Override Language is
configured. If it is not, configure a new
TTS server with the desired language
and then stop and restart the CRA
Engine.
The text referenced in the Text Input
expression is larger than 20 KB.
expression is larger than 20 KB.
Text larger than 20 KB is not allowed.
Make sure that you are using less than
20 KB of text.
Make sure that you are using less than
20 KB of text.
There are not enough TTS port
licenses. This situation can occur if the
number of IVR ports exceeds the
number of TTS port licenses and the
number of active IVR calls making
TTS requests exceeds the available
TTS ports.
licenses. This situation can occur if the
number of IVR ports exceeds the
number of TTS port licenses and the
number of active IVR calls making
TTS requests exceeds the available
TTS ports.
Obtain a license for additional TTS
ports.
ports.