Cisco Cisco Customer Response Solution Downloads Leaflet
25
Troubleshooting Cisco Customer Response Applications
OL-3051-01
Diagnosing and Correcting Cisco CRA Problems
CRA Administration Problems
Error when choosing an option from the Historical Reporting web
page
page
Symptom
An error message appears when you choose an option from the
Historical Reporting web page.
Possible Cause
The CiscoCRAServletEngine service, the DC Directory Server
service (or another LDAP service), or the MSSQLServer service may not be
running, or there may be a problem connecting to the CRA database.
running, or there may be a problem connecting to the CRA database.
Recommended Action
1.
Make sure that the CiscoCRAServletEngine service is running on the CRA
server.
server.
2.
Make sure that the DC Directory Server service is running on the CRA server.
Or, if you have specified another LDAP as the active directory, make sure that
that service is running.
Or, if you have specified another LDAP as the active directory, make sure that
that service is running.
3.
Make sure that the MSSQLServer service is running on the CRA server.
4.
On the CRA server, choose Start > Settings > Control Panel >
Administrative Tools > Data Sources (ODBC) and make sure that ODBC
System DSNs dsn_cra and DSN_SCH_DB are properly configured.
Administrative Tools > Data Sources (ODBC) and make sure that ODBC
System DSNs dsn_cra and DSN_SCH_DB are properly configured.