Cisco Cisco Customer Response Solution Downloads Leaflet
Diagnosing and Correcting Cisco CRA Problems
CRA Administration Problems
26
Troubleshooting Cisco Customer Response Applications
OL-3051-01
A JTAPI trigger is not available in the CTI Route Point Directory
Number drop-down list after deleting an application
Number drop-down list after deleting an application
Symptom
After you delete a Cisco Script Application, the JTAPI trigger that was
associated with that application is no longer available in the CTI Route Point
Directory Number field in the JTAPI Trigger Configuration web page.
Directory Number field in the JTAPI Trigger Configuration web page.
Possible Cause
A JTAPI trigger remains configured after an associated Cisco
Script Application is deleted, but the trigger is no longer associated with an
application.
application.
Recommended Action
To use the trigger for a different application, choose the
desired application in the Application Name field in the JTAPI Trigger
Configuration web page.
Configuration web page.
To make the JTPAI Trigger available in the CTI Route Point Directory Number
drop-down list in the JTAPI Trigger Configuration web page, delete the JTAPI
trigger from the JTAPI Trigger Configuration web page.
drop-down list in the JTAPI Trigger Configuration web page, delete the JTAPI
trigger from the JTAPI Trigger Configuration web page.