Cisco Cisco Customer Response Solution Downloads Leaflet
Diagnosing and Correcting Cisco CRA Problems
Nuance TTS Problems
54
Troubleshooting Cisco Customer Response Applications
OL-3051-01
A TTS prompt is not recognizable
Symptom
A TTS Prompt cannot be recognized by callers.
Possible Cause
The language of the text does not match the Override Language in
the TTS Prompt step. For example, the text is in English, but the Override
Language is Spanish.
Language is Spanish.
Recommended Action
In the appropriate TTS Prompt step, make sure that the Text
Input matches the Override Language Selection.
The TTS subsystem is out of service
Symptom
The Engine Status area in the Engine web page shows that the Nuance
TTS Subsystem is out of service.
Possible Cause
No Nuance TTS server is configured or the Nuance TTS server
component is not installed.
Recommended Action
1.
From the CRA Administration web page, choose Subsystems > Nuance TTS
and verify that TTS servers are configured properly. If no TTS server is
configured, configure the TTS server(s) and then stop and restart the CRA
Engine.
and verify that TTS servers are configured properly. If no TTS server is
configured, configure the TTS server(s) and then stop and restart the CRA
Engine.
2.
Verify that the Nuance TTS server component is installed on the CRA server
and on the TTS server.
and on the TTS server.