Cisco Cisco Smart CallConnector Server and Advanced Client Maintenance Manual
Chapter 5 Guides, License & Maintenance
5-22 Cisco CallConnector Server
5.2.8.2 To Add a CallConnector Operator
You will need the following information to add in a CallConnector Operator. The Operator's contact
information – first and last name, department/group they belong to, their telephone numbers, voice
mailbox, email and SMS addresses and their IP Phone.
information – first and last name, department/group they belong to, their telephone numbers, voice
mailbox, email and SMS addresses and their IP Phone.
Step 1
Click on the Add New User button in the toolbar. Or you can click on the button
below.
below.
Step 2
Enter the mandatory information fields – first and last name, login name and
password.
password.
Step 3
Select the User’s Department/Group from the list.
Step 4
You MUST select the user-type as Operator.
Step 5
Fill in the contact information including the phone numbers, email/SMS
addresses and well as the voice mail information.
addresses and well as the voice mail information.
Step 6
Click on Save at the bottom of the page to apply the changes and add the user.
The Operator account will be created and the Operator will be added to the Available Users list. Note
you will need to Restart the CallConnector Services to make the changes available.
Click on the Next button to proceed.
you will need to Restart the CallConnector Services to make the changes available.
Click on the Next button to proceed.
5.2.8.3 Select the phone for the Operator
You MUST associate the operator account with their IP Phone.
Step 1
Click on the Phone tab to view the list of selected phones.
Step 2
Find the Operator’s phone and click on the check box to select it. If the
Operator’s phone is not in the list then you will need to download the information
from the router and select this phone.
Operator’s phone is not in the list then you will need to download the information
from the router and select this phone.
Step 3
Click on the Profile button to verify that the primary phone number has been
updated and the selected phone is displayed at the bottom (next to Assigned
Phone).
updated and the selected phone is displayed at the bottom (next to Assigned
Phone).
Step 4
Click on Save at the bottom of the page to apply the changes and add the
Operator.
Operator.
Click on the Next button to proceed.
5.2.8.4 Add this operator’s directory numbers to the call queues
If you have Operator call queues defined, then add this new Operator’s directory numbers to the queues.
Otherwise create New Call Queues.
Otherwise create New Call Queues.
Step 1
Click on the Configure Operator Parameters tab in the menu.
Step 2
Click on the Manage Call Queues folder. This will open the Operator Call
Queues window.
Queues window.
Step 3
Click on the call queue for this new Operator. The details of the selected queue
will be displayed
will be displayed
Step 4
Click on the checkbox beside the name of the new Operator. If the Operator
name does not display, check the user type for the Operator account that you
have just added.
name does not display, check the user type for the Operator account that you
have just added.
Step 5
The directory numbers for the selected Operator will be displayed along with the
other Operator directory numbers. Click on the new Operator’s directory numbers
that you want to add in this queue. For hunt group queues, the Operator’s
other Operator directory numbers. Click on the new Operator’s directory numbers
that you want to add in this queue. For hunt group queues, the Operator’s