Cisco Cisco Smart CallConnector Server and Advanced Client Maintenance Manual
Guides, License & Maintenance
Administrator Guide 5-23
directory number need to be first added to the router hunt group.
Step 6
Repeat steps 3 to 5 for all the queues for this Operator.
Click on the Next button to proceed.
5.2.8.5 Restart all CallConnector Services
You need to restart the CallConnector Services for these changes to become available.
Step 1
Click on the Restart Services button below or click on the Restart All Services
button in the toolbar.
button in the toolbar.
To continue, click Next.
5.2.9 Add, Modify, Delete Operator Queue Configuration
The Navigation Guides will walk you through the steps for updating the queue configurations for the
CallConnector Operator.
Operator Queues are a collection or grouping of the directory numbers on the Operator’s phone that
receive the same type of calls and require the same call treatment. Two types of call queues are
supported in the CallConnector – Local Call Queues and Hunt Group Queues. In both cases, the queue
consists of a list of the directory numbers on the Operator’s phone. In the Hunt Group queue, these
numbers are also configured in a router hunt group to allow distribution of call among multiple operator
positions.
CallConnector Operator.
Operator Queues are a collection or grouping of the directory numbers on the Operator’s phone that
receive the same type of calls and require the same call treatment. Two types of call queues are
supported in the CallConnector – Local Call Queues and Hunt Group Queues. In both cases, the queue
consists of a list of the directory numbers on the Operator’s phone. In the Hunt Group queue, these
numbers are also configured in a router hunt group to allow distribution of call among multiple operator
positions.
Step 1
Open the Operator Managed Call Queues window
Step 2
To add a new queue, click on the Add New button and follow the configuration
steps
steps
Step 3
To delete an existing queue, select the queue and click on Delete
Step 4
To update a queue, select the queue and follow the configuration steps in the
Wizard
Wizard
Step 5
Click in Save to write the configuration changes to the database. Note – you will
need to restart the CallConnector Services.
need to restart the CallConnector Services.
The table below summarizes the steps associated with the corresponding configuration pages and the
chapter you can refer to for more information:
chapter you can refer to for more information:
Step
Where to setup
Reference
Open the Manage Call
Queues Window
Queues Window
Configure Operator Parameters
Manage Call Queues
Manage Call Queues
Chapter 8: Configuring
Operator Parameters
Operator Parameters
Add a New Call Queue
Configure Operator Parameters
Add New Add New Queue
Add New Add New Queue
Chapter 8: Configuring
Operator Parameters
Operator Parameters
To Delete a Call Queue
Configure Operator Parameters
Manage Call Queues
Manage Call Queues
Chapter 8: Configuring
Operator Parameters
Operator Parameters
Update Call Queue
Parameters
Parameters
Configure Operator Parameters
Manage Call Queues
Manage Call Queues
Chapter 8: Configuring
Operator Parameters
Operator Parameters
Restart all CallConnector
Services
Services
Setup Router & Servers
Service Actions
Chapter 6: Configuring
CallConnector Servers
CallConnector Servers
Table 5-8 Configuration Steps for Managing Operator Queue Configuration