Cisco Cisco Smart CallConnector Server and Advanced Client Maintenance Manual
Configuring CallConnector Servers
Administrator’s Guide 6-53
6.7.3.1 System Tracker Server
The System Tracker supports the automated recovery of the connections in the event of failures.
It provides the following services to the CallConnector system:
It provides the following services to the CallConnector system:
Step 1
The System Tracker Server (ccSystemTracker) supports the automated
failure recovery capability of the CallConnector components.
failure recovery capability of the CallConnector components.
Step 2
It monitors the status of the CallConnector Server applications by polling
them individually.
them individually.
Step 3
Each CallConnector client connects to the System Tracker to receive
CallConnector Server status notification.
CallConnector Server status notification.
Step 4
If a CallConnector Server application stop or get disconnected then the
System Tracker determines this information from its polling and notifies
the client of this state change – Connected and Disconnected, Ready or
Not Ready.
System Tracker determines this information from its polling and notifies
the client of this state change – Connected and Disconnected, Ready or
Not Ready.
Step 5
Clients use this notification to enable or disable the services they make
available to the user.
available to the user.
A failure of the System Tracker applications will affect CallConnector system in the following
ways:
ways:
Step 1
CallConnector clients starting up will not be able to receive the
CallConnector Server status to allow them to continue.
CallConnector Server status to allow them to continue.
Step 2
The CallConnector client user interfaces will be grayed out; as the clients
will assume that all the Server applications are down
will assume that all the Server applications are down
Step 3
Established sessions (clients) will not know; will not get CallConnector
Server failure notifications.
Server failure notifications.
Step 4
Subscription timeouts causing re-subscribe will fail.
Step 5
When the System Tracker returns; all subscriptions will need to be re-
established
established
Step 6
To recover stop and restart System Tracker.
6.7.4 To Configure System Tracker Server
Communication
Step 1
Select Server Options/Addresses and Ports.
Step 2
Select the IP address of the computer with the System SIP Server as
provisioned for the System SIP Server.
provisioned for the System SIP Server.
Step 3
Enter the port used by the System Tracker to receive messages. The
default value is 5071. This port is used for both TCP and UDP
connections. If this port is not available, then change this to a port
available on the computer.
default value is 5071. This port is used for both TCP and UDP
connections. If this port is not available, then change this to a port
available on the computer.
Step 4
Click Save or press Alt + S to save the changes.