Cisco Cisco Smart CallConnector Server and Advanced Client Maintenance Manual
Manage Users and Contacts
Administrator Guide 7-21
7.4.3 To Add New CallConnector Operator
Step 1
Open the Manage Users/Contacts section by clicking on that tab in the
menu bar.
menu bar.
Step 2
Click on Add New User button in the toolbar. This will create a new blank
user form in the user details window below.
user form in the user details window below.
Step 3
Enter the users first, last and login names and the password. The login
name is used to login to the application.
name is used to login to the application.
Step 4
Enter the user’s corporate information—specifically you must select the
group/department the user belongs to and the user type. User type
MUST be Operator.
group/department the user belongs to and the user type. User type
MUST be Operator.
Step 5
Fill in the contact information as needed.
Step 6
You MUST associate the operator with an ephone. Click on the Phone
tab, scroll down to the desired phone and click on the checkbox to the
right of the phone to select it for the operator.
tab, scroll down to the desired phone and click on the checkbox to the
right of the phone to select it for the operator.
Step 7
Click Save or press Alt + S.
An operator account is required to log in to the CallConnector Operator Console
application.
application.
First configure the Operator user accounts, then the Operator Console Parameters
tab can be used to configure the call queues, park, speed etc numbers.
tab can be used to configure the call queues, park, speed etc numbers.
A CallConnector Operator is a CallConnector User that can log into and use the
Operator Console client application.
Operator Console client application.
7.4.4 To Update CallConnector User Information
Step 1
Open the Manage Users/Contacts section by clicking on that tab in the
menu bar.
menu bar.
Step 2
Click on the CallConnector Users folder. The Configuration Manager will
load the list of available users.
load the list of available users.
Step 3
Select the user to edit in the Available Users list. The detailed
information of the user will be displayed.
information of the user will be displayed.
Step 4
Make changes to the user information. You can click Reset or press Alt +
R to clear the information from the user profile fields.
R to clear the information from the user profile fields.
Step 5
Click Save or press Alt + S to save the changes.
Note