Cisco Cisco Smart CallConnector Server and Advanced Client Installation Guide
Cisco Smart CallConnector Installation and Configuration -- Quick Start Guide
Cisco Smart CallConnector 5
required Smart CallConnector software, and download the installation files.
http://www.cisco.com/go/Smartcallconnector and click on the software download link.
A valid CCO User ID and Support Contract are required to access the software download center. If you don't have access,
please contact your Cisco reseller or visit the Cisco Small Business Support Community at
http://www.cisco.com/go/smallbizsupport.
please contact your Cisco reseller or visit the Cisco Small Business Support Community at
http://www.cisco.com/go/smallbizsupport.
5 Required Setup on Cisco UC500/CME-ISR
The Cisco UC500/CME-ISR system needs to be configured with the user phones, for sending the radius accounting
messages and other parameters. These configuration requirements are summarized below. For more details, please refer to
the Administrator’s Guide.
messages and other parameters. These configuration requirements are summarized below. For more details, please refer to
the Administrator’s Guide.
For UC 500 installations it is recommended and assumed through this document, that user is installing the
Cisco UC500 using CCA. In addition it is assumed that user upgrades the UC500 system to 8.0.4 software
pack before starting the Smart CallConnector Server installation. Appendix A provides information for
setting the necessary access and accounting information via the CLI, required for SCC Server .
Cisco UC500 using CCA. In addition it is assumed that user upgrades the UC500 system to 8.0.4 software
pack before starting the Smart CallConnector Server installation. Appendix A provides information for
setting the necessary access and accounting information via the CLI, required for SCC Server .
UC500/CME-ISR Configuration for Telnet Access
The Smart CallConnector Configuration Manager tool uses telnet to download and make changes to the Cisco Router
configuration. The Configuration Manager needs some basic access parameters to be configured on UC500/CME-ISR for
the following purposes.
configuration. The Configuration Manager needs some basic access parameters to be configured on UC500/CME-ISR for
the following purposes.
• Configure Telnet Access: The Configuration Manager uses a local user account with privilege level 15 to make
changes to the UC500/CME-ISR configuration.
• HTTP access: You also need to enable
Cisco web browser user interface on the local Cisco Smart CME router to
allow the Configuration Manager to download the router phone configuration information
.
Please see Appendix A at the end of this document for specific setup details.
UC500/CME-ISR Configuration for Smart CallConnector Server
The Smart CallConnector Server requires the following minimum configuration on the UC500/CME-ISR.
1. Telnet and HTTP configurations as specified in the section above.
2. Setup the Radius Accounting Parameters: This can be setup from the SCC Server Configuration Manager
program.
3. Configure the Smart CallConnector Users IP Phone(s): Each user phone needs to have the username and
password configured. (Note these must be less than fifteen characters in length)
4. All the directory numbers should have the name field assigned if you plan to import the Smart CallConnector
Users from the UC500/CME-ISR. (Note: Please remove any apostrophe from name or label fields).
For UC 500, the administrator would configure the system using Cisco Configuration Assistant (CCA) and then download
the configuration from the UC500 to the SCC Server using the Configuration Manager.
the configuration from the UC500 to the SCC Server using the Configuration Manager.
With CCA, users and directory numbers can be setup through the following steps:
• Navigate to Configure->Telephony->Users and Extensions
• Add the phone details including the user id, password and the user details.
• Click on Apply to deliver the configuration to UC500 and saved configuration.
• Add the phone details including the user id, password and the user details.
• Click on Apply to deliver the configuration to UC500 and saved configuration.
For UC500, CCA validates the entered data to ensure that the parameters are in the right format.
Note
Note