Cisco Cisco Smart CallConnector Server and Advanced Client Installation Guide
Cisco Smart CallConnector Installation and Configuration -- Quick Start Guide
Cisco Smart CallConnector 7
6 Installing the Smart CallConnector Server
Software
Software
During the installation process, the Cisco Smart CallConnector install program will check your system’s components and
determines what files need to be copied.
determines what files need to be copied.
Step 1: Download the Installation Program
• Log in to the Cisco Software Download site (
downloads) for the Smart CallConnector software and download the latest Smart CallConnector installation
program as identified in Table 1. You can also obtain this from your Cisco Reseller. Note – make sure that you
are using the Smart CallConnector software for UC520 and CME-ISR (and not Smart CallConnector).
program as identified in Table 1. You can also obtain this from your Cisco Reseller. Note – make sure that you
are using the Smart CallConnector software for UC520 and CME-ISR (and not Smart CallConnector).
• Login to Windows under Administrative account: The installation program writes to the Windows registry and
requires access rights available under the administrative account.
• Close all Windows Applications: Close all open applications, especially Outlook and Office Applications. Cisco
Security Agent, if installed, must be disabled during the install. If you have un-installed a previous version of the
Smart CallConnector software then it is recommended that the PC be rebooted before the new installation.
Smart CallConnector software then it is recommended that the PC be rebooted before the new installation.
• Verify that you have Internet Access: The license registration process at the end on the installation requires
Internet access. Open the Internet Explorer and verify that Internet is accessible.
• Verify that you configure a static IP address on the server machine and the server machine has access to the
Cisco UC500/CME-ISR. The Smart CallConnector Server requires access to the UC500/CME-ISR systems in
order to communicate with the IP phones and download phone configuration information. Ping the UC500/CME-
ISR router to make sure data can be sent and received.
order to communicate with the IP phones and download phone configuration information. Ping the UC500/CME-
ISR router to make sure data can be sent and received.
Step 2: Run the Smart CallConnector Installation
• Launch the Smart CallConnector install program by double-clicking on it. Once the install program is loaded, it
will first ask you for your preferred language. (Currently only English is supported). Note – the installation
program must be copied to the local drive, it cannot be run from a network drive.
program must be copied to the local drive, it cannot be run from a network drive.
• Review and accept the End User License information to proceed.
• Enter the customer contact information and click on Next button. Note only enter Technical Support Email, if
• Enter the customer contact information and click on Next button. Note only enter Technical Support Email, if
you want to override the default Cisco email alias.
• Enter the Local (Server) PC and the UC500/CME-ISR IP Addresses:
o
Local PC IP Address: In case you have multiple network cards on your local computer, you need to
specify the IP address you want to use to connect to the CallConnector Server.
specify the IP address you want to use to connect to the CallConnector Server.
o
UC500/CME-ISR IP Address: Enter the IP address of the Cisco UC500 or CME ISR that is providing
the telephony service. Note – if the UC500/CME-ISR is accessible on a different network, then a
different network adapter can be selected for this from the Configuration Manager -> Server Options
page.
the telephony service. Note – if the UC500/CME-ISR is accessible on a different network, then a
different network adapter can be selected for this from the Configuration Manager -> Server Options
page.