Cisco Cisco Smart CallConnector Server and Advanced Client Installation Guide
Quick Reference Guide
Cisco Smart CallConnector Advanced Client 13
To Delete a Log Entry
Step 1
Select a log entry in the Log window. You can also select multiple entries.
Step 2
Click on the Action Menu or open the right-click menu and select Delete to delete the entry.
Step 3
You can also click on the voice message and then click on the Options button to select the Delete option.
To Navigate to a Different Page
Step 1
The Log Window displays a hundred messages at a time. The page navigation controls at the bottom of
the log window allow you to go to the next page or jump to a specific page.
the log window allow you to go to the next page or jump to a specific page.
Step 2
The Page Navigation controls display the total number of records, the current page and total number of
pages and the next, back and front and end buttons.
pages and the next, back and front and end buttons.
Step 3
To jump to a specific page, use the pulldown list to select the page.
Step 4
Use the forward and back arrow to go to the next or previous page.
8 View and Play Voice Messages
The VoiceView window visually displays your voice messages. The numbers are looked up in the directory to display
the caller name, presence and telephone status (if available), The VoiceView tab shows a count of the unread
messages.
the caller name, presence and telephone status (if available), The VoiceView tab shows a count of the unread
messages.
Configuration Requirements for viewing voice messages
1. Cisco Unity Express (CUE) must be setup with your voice mail account and to let you access the
messages from the phone.
2. The CUE IP Address and SIP Port must be configured for each router in the Configuration Manager.
3. The user account must have a voice mailbox configured.
4. The user must configure their PIN, Audio Playback Device and Audio Port Range from Preferences-
>VoiceView. These ports and HTTP port 80 must be unblocked on the PC. (Note – Cisco IP
Communicator opens port 80 and therefore cannot run at the same time)
Communicator opens port 80 and therefore cannot run at the same time)
To View Voice Message
Option 1
Click on the VoiceView tab in the CallConnector or press F3 to display your voice messages.
Option 2
By default, all the voice messages are displayed. To display New Messages, Urgent Messages or
Saved Messages, select that option from the Filter menu.
Saved Messages, select that option from the Filter menu.
Option 3
You can also change the sort order from the Filter menu. The default sort order is date/time with the
most recent message displayed at the top. Voice messages can be sorted by caller name, number, and
message priority.
most recent message displayed at the top. Voice messages can be sorted by caller name, number, and
message priority.
Option 4
To locate messages, enter the name, number, date to see the messages that match your search text.
To Control the Playing of the Voice Message
Option 1
To Stop playing the voice message, click on the Stop button in the Action menu or click on the Stop
button in the Media Control toolbar. Stop option terminates the message play session.
button in the Media Control toolbar. Stop option terminates the message play session.
Option 2
To Pause the playing, click on the Pause button. You can re-start the playing from the paused position.
Option 3
You can move forward and back by three (3) seconds by clicking on the Forward and Back buttons.
Option 4
The Progress bar displays how much of the message has been played. The elapsed and total times
are shown to the right of the bar.
are shown to the right of the bar.
Option 5
To change the volume, click on the Speaker button and drag the volume control to the desired level.
You can click on the button to Mute/Un-Mute the speaker.
You can click on the button to Mute/Un-Mute the speaker.
Notes