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Cisco Cisco Computer Telephony Integration Option 9.0 Reference Guide

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CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 5      Application Level Interfaces
Call Data Update Service
SET_DEVICE_ATTRIBUTES_REQ
This message is sent by a CTI Client to set the default service, skill group, and call type information 
associated with a calling device that is defined in the Unified ICM Dialer_Port_Map database table. The 
default attributes are initially assigned to all subsequent calls that originate from that device, although 
the service, skill group, and call type of any call may be modified during subsequent call handling. The 
SET_DEVICE_ATTRIBUTES_REQ and SET_DEVICE_ATTRIBUTES_CONF messages are defined 
in 
 and 
:
InvokeID
Set to the value of the InvokeID from the 
corresponding request message.
UINT
4
Maximum message size (including header):
12
Table 5-60
RELEASE_CALL_CONF Message Format (continued)
Table 5-61
SET_DEVICE_ATTRIBUTES_REQ Message Format 
Fixed Part
Field Name
Value
Data Type
Byte 
Size
MessageHeader
Standard message header.   MessageType = 141.
MHDR
8
InvokeID
An ID for this request message that will be returned in 
the corresponding confirm message.
UINT
4
PeripheralID
The Unified ICM PeripheralID of the ACD where the 
call is located.
UINT
4
ServiceNumber
The service that the call is attributed to, as known to the 
peripheral. May contain the special value 
NULL_SERVICE (
) when not applicable or 
not available.
UINT
4
ServiceID
The Unified ICM ServiceID of the service that the call 
is attributed to. May contain the special value 
NULL_SERVICE (
) when not applicable or 
not available.
UINT
4
SkillGroupNumber
The number of the agent SkillGroup the call is 
attributed to, as known to the peripheral. May contain 
the special value NULL_SKILL_GROUP (
when not applicable or not available.Some ACDs 
ignore this field and/or use the ACD default; see the list 
immediately following 
.
UINT
4
SkillGroupID
The Unified ICM SkillGroupID of the agent SkillGroup 
the call is attributed to. May contain the special value 
NULL_SKILL_ GROUP (
applicable or not available.
UINT
4
SkillGroupPriority
The priority of the skill group, or 0 when skill group 
priority is not applicable or not available.
USHORT
2
CallType
The general classification of the call type (
May contain the special value NULL_CALLTYPE.
USHORT
2