Cisco Cisco Computer Telephony Integration Option 9.0 Reference Guide

System event messages include the current PG Status as well as data related to the specific event that has 
occurred. You can use the PG Status as a general indication of the operational health of the PG. Specific 
PG Status codes are shown in 

. Normally you need not be aware of any specific codes; a 

non-zero value indicates a component failure or data link outage that prevents normal CTI operations. 
The SYSTEM_EVENT message is defined in 

:

QUERY_SKILL_GROUP_ STATISTICS_REQ To obtain the current call handling statistics for one 

of the client agent’s skill groups

REGISTER_VARIABLES_REQ

To allow a CTI Client to register the call context 
variables that it will use.

SET_APP_DATA_REQ

Sent by CTI Client when it sets one of more 
application variables.

START_RECORDING_REQ

Sent by CTI Client on requesting the CTI Server to 
start recording a call.

STOP_RECORDING_REQ

Sent by CTI Client on requesting the CTI Server to 
stop recording a call.

AGENT_DESK_SETTINGS_REQ

To obtain current agent desk settings.

MessageHeader

Standard message header. MessageType = 31.

MHDR

8

PGStatus

The current operational status of the Peripheral 
Gateway. A non-zero value indicates a 
component failure or communication outage 
that prevents normal CTI operations (

UINT

4

ICMCentral 
ControllerTime

The current Unified ICM Central Controller date 
and time.

TIME

4

SystemEventID

A value that enumerates the specific system 
event that occurred (

UINT

4

SystemEventArg1

An argument value specific to the system event 
being reported. Not used by all system events, 
see 

 for details.

UINT

4

SystemEventArg2

A second argument value specific to the system 
event being reported. Not used by all system 
events, see 

 for details.

UINT

4

SystemEventArg3

A third argument value specific to the system 
event being reported. Not used by all system 
events, see 

 for details.

UINT

4