Cisco Cisco Computer Telephony Integration Option 9.0 Reference Guide

5-28

CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted

Release 8.0(1)

Chapter 5 Application Level Interfaces

Client Events Service

CALL_DIVERTED_EVENT

The CTI Server may send a CALL_DIVERTED_EVENT message to the CTI client when a call is
removed from a previous delivery target. The CALL_DIVERTED_EVENT message is defined in

Table 5-15

ConnectedParty DeviceID (optional)

The device identifier of one of the call
parties. There may be more than one
ConnectedParty Device ID field in the
message (see NumParties). This field
always immediately follows the
corresponding Connected
PartyDevice IDType field.

STRING

Maximum message size (including header):

1534

Table 5-14

CALL_TRANSFERRED_EVENT Message Format (continued)

Table 5-15

CALL_DIVERTED_EVENT Message Format

Fixed Part

Field Name

Value

Data Type

Byte
Size

MessageHeader

Standard message header.
MessageType = 19.

MHDR

MonitorID

The Monitor ID of the device
or call monitor that caused this
message to be sent to the
client, or zero if there is no
monitor associated with the
event (All Events Service).

UINT

PeripheralID

The Unified ICM PeripheralID
of the ACD where the call
activity occurred.

UINT

PeripheralType

The type of the peripheral
(

Table 6-7

USHORT

ConnectionDevice
IDType

The type of device ID in the
ConnectionDeviceID floating
field (

Table 6-13

USHORT

ConnectionCallID

The Call ID value assigned to
this call by the peripheral or
Unified ICM.

UINT

ServiceNumber

The service that the call is
attributed to, as known to the
peripheral. May contain the
special value NULL_
SERVICE (

Table 6-3

) when

not applicable or not available.

UINT