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Cisco Cisco Computer Telephony Integration Option 9.0 Reference Guide

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5-29
CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 5      Application Level Interfaces
Client Events Service
CALL_SERVICE_INITIATED_EVENT
The CTI Server may send a CALL_SERVICE_INITIATED_EVENT message to the CTI client upon the 
initiation of telecommunications service (“dial tone”) at the agent’s teleset. The CALL_SERVICE_ 
INITIATED_EVENT message is defined in 
. 
ServiceID
The Unified ICM ServiceID of 
the service that the call is 
attributed to. May contain the 
special value NULL_ 
SERVICE (
) when 
not applicable or not available.
UINT
4
DivertingDeviceType
The type of device ID in the 
DivertingDeviceID floating 
field (
).
USHORT
2
CalledDeviceType
The type of device ID in the 
CalledDeviceID floating field 
(
).
USHORT
2
LocalConnectionState
The state of the local end of the 
connection (
).
USHORT
2
EventCause
A reason for the occurrence of 
the event (
).
USHORT
2
Floating Part
Field Name
Value
Data Type
Max. 
Size
ConnectionDeviceID 
The device ID of the device 
associated with the 
connection.
STRING
64
DivertingDeviceID 
(optional)
The device ID of the device from 
which the call was diverted.
STRING
64
CalledDeviceID 
(optional)
The device ID of the device to 
which the call was diverted.
STRING
64
Maximum message size (including header):
238
Table 5-15
CALL_DIVERTED_EVENT Message Format (continued)
Table 5-16
CALL_SERVICE_INITIATED_EVENT Message Format 
Fixed Part
Field Name
Value
Data Type
Byte 
Size
MessageHeader
Standard message header. 
MessageType = 20.
MHDR
8