Cisco Cisco Computer Telephony Integration Option 9.0 Reference Guide

5-36

CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted

Release 8.0(1)

Chapter 5 Application Level Interfaces

Client Events Service

CALL_REACHED_NETWORK_EVENT

The CTI Server may send a CALL_REACHED_NETWORK_EVENT message to the CTI client when
an outbound call is connected to another network. The CALL_REACHED_NETWORK_EVENT
message is defined in

Table 5-18

FltSkillGroupState

One of the values from

Table 6-5

representing the current state of the
associated agent with respect to the
skill group. There may be more
than one SkillGroupState field in
the message (see
NumSkillGroups). This field
always immediately follows the
corresponding SkillGroupPriority
field.

USHORT

Maximum message size (including header):

224

Table 5-17

AGENT_STATE_EVENT Message Format (continued)

Table 5-18

CALL_REACHED_NETWORK_EVENT Message Format

Fixed Part

Field Name

Value

Data Type

Byte
Size

MessageHeader

Standard message header.
MessageType = 34.

MHDR

MonitorID

The Monitor ID of the device or
call monitor that caused this
message to be sent to the client,
or zero if there is no monitor
associated with the event (All
Events Service).

UINT

PeripheralID

The Unified ICM PeripheralID
of the ACD where the call
activity occurred.

UINT

PeripheralType

The type of the peripheral
(

Table 6-7

USHORT

ConnectionDevice
IDType

The type of device ID in the
ConnectionDeviceID floating
field (

Table 6-13

USHORT

ConnectionCallID

The Call ID value assigned to
this call by the peripheral or
Unified ICM.

UINT

LineHandle

This field identifies the teleset
line used, if known. Otherwise
this field is set to 0xffff.

USHORT