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Cisco Cisco Computer Telephony Integration Option 9.0 Reference Guide

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CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 5      Application Level Interfaces
Client Events Service
CALL_QUEUED_EVENT
The CTI Server may send a CALL_QUEUED_EVENT message to the CTI client when a call is placed 
in a queue pending the availability of some resource. The CALL_QUEUED_EVENT message is defined 
in 
.
LineType
Indicates the type of the teleset 
line given in the LineHandle 
field.
USHORT
2
TrunkUsedDevice 
Type
The type of device ID in the 
TrunkUsedDeviceID floating 
field (
).
USHORT
2
CalledDeviceType
The type of device ID in the 
CalledDeviceID floating field 
(
).
USHORT
2
LocalConnectionState
The state of the local end of the 
connection (
).
USHORT
2
EventCause
A reason for the occurrence of 
the event (
USHORT
2
Floating Part
Field Name
Value
Data Type
Max. 
Size
ConnectionDeviceID 
The device ID of the device 
associated with the connection.
STRING
64
TrunkUsedDeviceID 
(optional)
The device ID of the selected 
trunk.
STRING
64
CalledDeviceID 
(optional)
The device ID of the called 
device.
STRING
64
TrunkNumber 
(optional)
The number representing a trunk. UINT
4
TrunkGroup Number 
(optional)
The number representing a trunk 
group.
UINT
4
Maximum message size (including header):
246
Table 5-18
CALL_REACHED_NETWORK_EVENT Message Format 
Table 5-19
CALL_QUEUED_EVENT Message Format 
Fixed Part
Field Name
Value
Data Type
Byte 
Size
MessageHeader
Standard message header. 
MessageType = 21.
MHDR
8